Refund Window
You may request a refund within 30 days of the delivery date.
Refund Processing Time
Once a refund is approved, it will be processed within 2 business days. It may take additional time for the refunded amount to appear in your account, depending on your bank or card issuer.
Eligibility
To be eligible for a refund:
- The request must be made within the 30-day window from the date of delivery.
- The license key provided with your order must be unused/unactivated at the time of the request.
How to Request a Refund
Contact us at support@toolsvault.com with your order number and reason for the request. Our team will review and respond promptly.
Refund Method
Approved refunds will be issued to the original payment method used at checkout via Stripe.
Non-Refundable Situations
Refunds may not be granted for requests made after the 30-day window, or where the license key has already been activated or used.